Returns Policy

You can exchange or receive store credit for your purchase within 7 days of delivery date. No cash refunds or credit refunds.

NOTE: ONLY items that were not special ordered, custom(ized), damaged, or re-sized, engraved, or altered can be exchanged and may be subject to a restocking fee, this includes a 10% or $300 restocking fee on Bridal purchases. Any used or worn merchandise may not be exchanged after purchase. Please Note: The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at (413) 731-5400.

 

How to Return Your Purchase to Us:

Return Conditions:

Your Credit Amount: Our quality control team will inspect the item upon arrival to determine if it is eligible for return. When the item is judged to be eligible, your credit amount will be promptly processed and applied to your exchange or store credit value. You will receive a credit in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees, this includes a 10% or $300 restocking fee on Bridal purchases.

We look forward to processing your request.
* We will not be responsible for loss or damage of return shipments.

Saved Items (0)
  • Use this space to save the products you like. To add a product here, simply click the icon.

Lorilil Jewelers Close

We value your privacy

On our website, we use services (including from third-party providers) that help us to improve our online presence. The following categories of cookies are used by us and can be managed in the cookie settings. We need your consent before being able to use these services. Alternatively, you may click to refuse to consent, or access more detailed information and change your preferences before consenting. Your preferences will apply to this website only. You can change your preferences at any time by clearing your browser history/cache or visiting our privacy policy page.

By authorizing third-party services, you allow the placement and the reading of cookies and the use of tracking technologies required to keep our website reliable and secure.

These cookies are required to run available services and to provide basic shopping functions. These cookies are exempt from consent according to the exceptions provided by the Article 82 of Data Protection Act.
These cookies provide a custom experience on our website.
These cookies allow us to measure visitors' traffic. They help allow us to understand which products and actions are more popular than others.

Review and set your consent preferences for each partner below. Some personal data is processed without your consent, but you have the right to object.

Rolex (Adobe Analytics and Content Square)

Privacy policy: https://www.rolex.com/legal-notices/cookies.html
Purposes (consent)
Legitimate interest Purpose(S)